Privacy and Cookie Policy

1. Introduction

Salute Africa ("we," "us," "our") is committed to protecting your privacy and ensuring transparency about how your personal data is collected and used. This Privacy and Cookie Policy explains how we process your personal information when you visit our website (https://saluteafrica.co.za/) and use our services. We also use tracking technologies provided by Meta, HotJar, and Google to enhance your experience, analyse website performance, and deliver personalised content and advertisements.

2. Information We Collect

2.1 Personal Data You Provide

• Contact Details: Name, email address, telephone number, and other information you voluntarily share (e.g., when making inquiries or booking tours).

• Travel Preferences: Details you provide to help tailor your travel experience.

2.2 Automatically Collected Data

• Technical Data: Your IP address, browser type, device type, operating system, pages visited, referring URL, and the date/time of your visit.

• Usage Data: Information collected via cookies and similar tracking technologies to help us analyse website usage.

2.3 Third-Party Data

• Aggregated Information: Data collected from our third-party service providers (Meta, HotJar, and Google) used in an aggregated and anonymised form.

3. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services: Deliver and enhance our travel experiences and tailor services to your preferences.

• Website Analytics: Analyse site usage to understand visitor behaviour and optimise our website performance.

• Personalisation and Marketing: Show you personalized content and targeted advertisements, including via Meta (Facebook) tracking tools.

• Communication: Respond to inquiries, manage bookings, and send you promotional offers or newsletters.

• Security: Protect our website and prevent fraudulent activity.

4. Third-Party Tracking Technologies

4.1 Meta (Facebook)

We use Meta tracking tools (such as Facebook Pixel) to:

• Analyse user behaviour and measure ad performance.

• Serve targeted advertisements based on your interactions.

For more details on how Meta processes your data, please refer to Meta’s Privacy Policy.

4.2 HotJar

HotJar helps us understand how you interact with our website through:

• Heatmaps, session recordings, and user feedback.

• Data collected is aggregated and anonymised to improve website usability.

For more details on how Meta processes your data, please refer to Meta’s Privacy Policy.

4.3 Google

Google Analytics is used to:

• Monitor and analyse website traffic and user interactions.

• Optimise content and improve service delivery.

We have enabled IP anonymisation in Google Analytics. For additional details, see Google’s Privacy Policy.

5. Cookies and Similar Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device to store information about your preferences and activity on our website.

5.2 Types of Cookies We Use

• Session Cookies: Temporary cookies that expire when you close your browser.

• Persistent Cookies: Cookies that remain on your device for a set period, used to remember your preferences.

5.3 Purposes of Cookies

Cookies help us:

• Enhance your browsing experience.

• Track website usage and performance.

• Deliver personalised content and targeted ads via third-party services (Meta, HotJar, and Google).

5.4 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of our website.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or destruction. However, no online transmission or storage method is completely secure.

7. Your Rights

Depending on applicable laws, you may have rights to:

• Access, correct, or delete your personal data.

• Withdraw your consent for data processing.

• Object to certain processing activities.

• Request details on how your data is used.

To exercise these rights, please contact us using the details below.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your jurisdiction. We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws.

9. Policy Updates

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this policy or your personal data, please contact us at:

• Physical Address:
  Lower Ground Floor, Block F, Pinmill Farm, 164 Katherine Street, Sandton, Johannesburg, South Africa

• Email:
  soniak@saluteafrica.co.za / gk@saluteafrica.co.za

• Phone:
  +27 11 783 6440 / +1 347 201 9441

11. Legal Disclaimer

This policy is provided for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure that your policies comply with all applicable laws.